AI Contact Centre
BENEFITS OF AI Contact centre
OVERVIEW OF SOLUTION
Digital transformation is changing the Contact Center landscape as the hub of customer relationship management, making it become part of a more sophisticated Customer Experience (CX) and Customer Engagement (CE) realizations. Businesses of all sizes and Governments are embracing this change, with increasing cloud-based services adoption and cloud-based CX as part of the new normal.
The need for businesses of all sizes to be equipped with an entirely new view into customer relationships, so agents can effortlessly deliver personalized services and enrich the entire customer experience triggered the race for digital transformation in the Contact Center space.
Our solution, which is designed and built on the Vocalcom Hermes 360 Contact Center Software provides seamless and unified interface makes it easy to manage customer requests, efficiently route customer enquiries and enhance overall performance of the customer engagement core of the business.
Our solution is software and cloud-based, scalable, reliable, secure, and compliant with global standards and best practices including US and EU directives.
PROBLEMS THAT OUR AI CONTACT centres ATTEMPT TO SOLVE
01
Slow First Contact
Slow first contact resolutions are solved
02
Call Handling Time
Call handling time is increased
03
Low Productivity
Low Productivity Of Customer Service/Contact Center Agents
04
Poor Customer Service
Poor Customer Engagement Management and Customer Dissatisfaction
05
High Cost of Services
High Cost of Services Operation
CUSTOMERS THAT BENEFIT THE MOST FROM THIS SOLUTION
All Industries
Need help with this solution?
WORKING WITH US
We Listen
We listen and interact with prospective clients to gain insight into their peculiar needs and requirements.
We Evaluate
We evaluate our client’s areas of greatest need, with a view to develop a clear and inspiring design approach. A rollout plan is developed and agreed on.
We Build
We build solution based on client’s requirement and secure a sign-off to deploy.
We Implement
We initiate speedy implementation of processes and systems following a staging phase to test the workability of the designed solution.
We Measure
Post deployment and go-live, we revise processes and systems based on measured reported feedback in order to improve current performance results.
We Optimise
We engage continual service improvement to help optimize and sustain the new environment for the long-haul.
